Support
PREMIER Biosoft International offers support via email,
live chat, phone and Skype.
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| support@premierbiosoft.com |
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Toll Free: 888-847-7494
Ph: +1-650-856-2703
Fax: +1-650-618-1773 |
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Support Hours
[Monday-Friday] |
GMT - 03:30 to 20:00 Hrs |
PST - 20:30 to 13:00 Hrs |
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| * To ensure our email reach your inbox, please add support@premierbiosoft.com to your address book or safe senders list. |
Here is what our customers say about us:
"Thank you for your help. You are the best and the fastest Support Team I have ever known." -Dr. Bariza Blanquier, INSERM, France.
So if you do not hear from us, it is probably because your email did not reach us. Could you please try reaching us using alternate methods? We also offer support by chatting live, skype and by phone. |
Browse our FAQ section for product download, installation and ordering questions. For a quick overview of how to use our products, we have designed multi-media tutorials that step you through each function. For helping identifying which of our products best meet your research needs, get in touch with us.
For your account related information, please visit your personalized home page, available upon logging-in from our home page.
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Installation
After downloading the demo version, double click the installation file (the .exe or .bin file). The installation wizard steps you through the steps using onscreen prompts.
For Windows: By default, the program installs at C:\Program Files. Launch the product from Programs under the Start Menu or use the shortcut on the desktop.
For Mac: After installation, the program can be launched from Applications or the shortcut available on desktop. |
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System Requirement
Check the OS compatibility and system configuration for efficiently running the product. |
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Tutorial
We highly recommend your playing the product tutorial to get acquainted with the product functionality. |
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FAQ
For some of the most common questions, we have made a comprehensive list of general and product specific questions. |
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